Privacy Policy for DakBee

Effective Date: October 8, 2026 | Last Updated: October 8, 2026

Welcome to DakBee (accessible via https://dakbee.com/, operated in association with AlfaStore). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the application.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the App, use our logistics and shipping services, or contact us:

  • Personal Identifiable Information:
    • Full Name
    • Mobile Number (used as the primary identifier for account registration, OTP/password authentication, order updates, and customer support)
    • Password / Credentials (stored in encrypted/hashed format for security)
  • Shipping & Operational Information: Pincode, Warehouse / Area / Pickup details, delivery addresses, and tracking details (AWB numbers).
  • Device & Technical Information (WebView): IP address, device model, operating system version, and standard crash/diagnostic logs necessary for app performance.

2. How We Use Your Information

We use your information for valid business purposes, including:

  • Account Authentication: Managing login sessions via mobile number and password.
  • Logistics Operations: Facilitating courier pickups, parcel deliveries, tracking AWB shipments, and verifying area serviceability.
  • Customer Communication: Sending critical operational SMS/alerts, notifications, and service updates.
  • Platform Security: Preventing fraud, unauthorized access, and maintaining system integrity.

3. Account Deletion & Data Retention

In accordance with Google Play Developer policies, you have complete control over your personal data and account deletion:

How to Request Account & Data Deletion:

Upon verification of your request, your account and associated personal data will be permanently deleted from our primary databases within 30 days, except where retention is legally required for ongoing tax, invoicing, or statutory dispute resolutions.

4. Third-Party Sharing & WebView Notice

Our mobile app provides an optimized WebView interface to our logistics portal. We do not sell or rent your personal information to third parties. Data is shared strictly on a need-to-know basis with:

  • Authorized logistics/courier partner networks solely for delivering consignments.
  • Secure cloud hosting and infrastructure service providers.

5. Data Security

We implement appropriate technical and administrative security measures (such as SSL encryption and password hashing) to protect your personal information against unauthorized access, loss, or misuse.

6. Children's Privacy

Our services are designed for businesses and individuals of legal age (18 years and above). We do not knowingly collect personal data from minors.

7. Contact Us

If you have any questions, feedback, or concerns regarding this policy, please reach out to us: